Right of withdrawal from the sales contract

Through this form you can exercise your right of withdrawal from the sales contract within 14 days from the receipt of your order.

How it works

Your right of withdrawal allows you to return what you purchased within 14 days of receiving the order, without having to explain the reason.

  1. Fill out the form right here with your details, the order number, and the products you intend to return.
  2. You will immediately receive a confirmation email with the exact date and time of your request. That is the timestamp used to determine compliance with the 14-day limit: keep the email.
  3. We will reply with return instructions. From that point, you have 14 days to send the products back.

The refund will be processed within 14 days of receiving the return, using the same payment method you used for the purchase.

Submit your withdrawal request



Answers to questions about the right of withdrawal

The right of withdrawal is a legal protection: within 14 days of receipt, you can return your purchase without having to give any reasons. A return, on the other hand, is the practical procedure by which you send the products back to us — and can also arise from other situations, for example, a damaged or incorrect item. In short: withdrawal is the right, a return is the action that carries it out.

From the day you receive the order, not from the day you placed it. If the order arrives in multiple shipments, the period is calculated from the delivery of the last item.

Yes. You can return the entire order or just part of it: in the form, indicate one product per line, listing only those you intend to return.

No. Withdrawal does not require any reason, and none will be requested from you.

Return shipping costs are your responsibility. We recommend using a tracked shipping service: until the package reaches us, proof of shipment remains your protection.

Intact, never used, with original labels and packaging. We cannot accept opened or unsealed bottles, used midollini, personalized products, or damaged packaging.

Yes, you can submit the request even before delivery. When the package arrives, do not open it and follow the instructions we will have sent you for the return.

Within 14 days of receiving the return, via the same payment method used for the purchase. Your bank or card network's processing times may add a few days.