Your cancellation request has been received.

Thank you for contacting us. We have registered your request and you will shortly receive a confirmation email with the date and time of receipt.

What happens now?

  1. Confirmation email
    You will receive an email confirming receipt of your cancellation request with the exact date and time.
  2. We will contact you
    Our team will reply to the email address you provided within 2 business days, with instructions on how to proceed.
  3. Product return
    If your order has already been shipped or delivered, we will ask you to return the product intact, with all labels and the original packaging. Return shipping costs are your responsibility.
  4. Refund
    If your order has not yet been shipped, we will cancel it and issue a full refund. If it has already been delivered, we will process the refund within 14 days of receiving and inspecting the returned product, using the same payment method used for the purchase.

If you have any questions, write to us at info@elisirdicollina.it.

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Answers to questions about the right of withdrawal

The right of withdrawal is a legal protection: within 14 days of receipt, you can return your purchase without having to give any reasons. A return, on the other hand, is the practical procedure by which you send the products back to us — and can also arise from other situations, for example, a damaged or incorrect item. In short: withdrawal is the right, a return is the action that carries it out.

From the day you receive the order, not from the day you placed it. If the order arrives in multiple shipments, the period is calculated from the delivery of the last item.

Yes. You can return the entire order or just part of it: in the form, indicate one product per line, listing only those you intend to return.

No. Withdrawal does not require any reason, and none will be requested from you.

Return shipping costs are your responsibility. We recommend using a tracked shipping service: until the package reaches us, proof of shipment remains your protection.

Intact, never used, with original labels and packaging. We cannot accept opened or unsealed bottles, used midollini, personalized products, or damaged packaging.

Yes, you can submit the request even before delivery. When the package arrives, do not open it and follow the instructions we will have sent you for the return.

Within 14 days of receiving the return, via the same payment method used for the purchase. Your bank or card network's processing times may add a few days.